ok so following the instructions in the header section it says to use an FTP program to upload the new header, so I tried using filezilla (which I've never used before) and I tried connecting to my site because I'm assuming thats going to be step 1 before I can upload anything, when I try to log on I get this
Status: Connection established, waiting for welcome message...
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 18 of 500 allowed.
Response: 220-Local time is now 17:30. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220 You will be disconnected after 3 minutes of inactivity.
Command: USER admin
Response: 331 User admin OK. Password required
Command: PASS *************
Response: 530 Login authentication failed
Error: Critical error
Error: Could not connect to server
I've doublechecked my login information several times and its correct so I'm not really sure why its failing